Dish Network compared to DIRECTV compared to Cable Television in Performance and Reliability
The survey participents were asked to rate how satisified they are of their cable/satellite company in This score is based how the respondents view their cable/satellite company’s customer service on promptness of restoring outages, keeping outages and dropped calls to a minimum, clarity and reception of the calls, etc. Onestar being lowest, fivestars being the hightest in satisfaction.
24 hour customer support via phone and internet creates customer satisfaction by rectifying problems with billing, reception and other technical support issues quickly.
Customer Care is one of our main missions at DirecTv. DirecTV offers techinical support and customer service 24 hours a day, 7 days a week, including phone or online bill pay options.