Dish Network compared to DIRECTV compared to Cable Television in
Overall Satisfaction |
The survey participents were asked to rate how satisified they are of their cable/satellite company. This score is based on the respondents experience with performance and reliability, cost of service, billing, image, offerings and promotions, and customer service
Onestar being lowest, fivestars being the hightest in satisfaction. *Ratings Information attained from J.D. Power Consumer Center
Click here for more information on how this survey was performed. and the ratings guide |
| Dish Network |  | "I've made the switch from cable to DISH less than 6 months ago and I am so happy with the change. After comparing the major players DISH Network was the way to go..." source |
| DirecTV | | "And we're pleased to report that DIRECTV has Higher Customer Satisfaction ratings than cable four years running. The American Customer Satisfaction Index, The University of Michigan Business School.." source |
| Adelphia |  | "Our goal is to earn our customers´ trust by making sure that every customer is satisfied with the outcome of every contact (s)he has with our people and service we provide. " source |
| Bright House |  | "We understand that you want what you want, when you want it. " source |
| Cable One |  | "Our same-day service guarantee brings prompt action whenever customers call, and our customer service associates are empowered to resolve customer issues as quickly and easily as possible." source |
| Cablevision | | "Central to Cablevision's mission is a commitment to enrich customers' lives by providing the greatest possible choice of entertainment, sports, and information services utilizing state-of-the-art technology." source |
| Charter Communications | | "Since Charter began, we've been determined to provide high-quality service, the latest technology and a wide variety of video programming all at a fair price." source |
| Comcast | | "Comcast is the nation's leading provider of cable, entertainment and communications products and services, serving more than 21.5 million cable subscribers" source |
| COX | | "The Cox team is widely regarded as the best in the cable industry, having earned multiple distinctions in customer satisfaction." source |
| Insight Communications | | "Insight Communications have always been committed to our customers. To innovations and new products. To our dedicated employees. And to making people’s lives better. It's our mission and we strive to live it every day." source |
| Mediacom | | "Mediacom is dedicated to providing first-class customer care and a consistently superior product with the level of reliability that our customers expect." source |
| RCN | | "When you choose RCN, you connect to people committed to helping you get the most out of your communication, information and entertainment experiences. " source |
| Time Warner Cable | | "Time Warner Cable service passes more than 18.8 million U.S. homes, and serves 10.9 million customers. Tiime Warner Cable currently serves customers in the 27 states." source |
